Frequently Asked Questions (FAQs)

1. What does “enrolling to become a rostered patient” mean?

2. Can I be seen even if my doctor is not available?

3. What do I need to know about Health Cards?

4. What if I need to cancel my appointment?

5. What if I'm late to my appointment?

1. What does “enrolling to become a rostered patient” mean?

Our family health team is in partnership with the Ministry of Health to improve health care services to you and your family.

As an enrolled patient, you will have access to the following:

• Our Urgent Care Clinic 
• The Telephone Health Advisory Service (THAS)
• Our interdisciplinary team such as our Nurse Practitioners, Nurses, Social Worker and Dietitian
• Our programs and events

**If you have enrolled to be a rostered patient of the Southlake Family Health Team, we ask that you do not complete a roster/enrolment form with any other Physician group**

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2. Can I be seen even if my doctor is not available?

If you have an urgent concern that cannot wait until your doctor is available, we will try to book an appointment with another member of our team.  We certainly try our best to find an appointment time that is convenient for you.

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3. What do I need to know about Health Cards?

You must notify the OHIP office if the following occurs:

• Your health card has expired
• Your health card has been lost/stolen
• You have changed your address and/or name

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4. What if I need to cancel my appointment?

As your appointment time is specially reserved for you, please give us 24 hours notice for all cancellations and contact us to schedule another appointment for you. While we can appreciate that unexpected circumstances may arivse, we reserve the right to charge a missed appointment fee should proper notice not be given or given at all.

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5. What if I'm late to my appointment?

We encourage you to arrive 10 minutes early, in order to receive the full treatment and attention to deserve. Please understand that if you arrive exceedingly late for your appointment we may not be able to accommodate for you or provide alternate care and our admin may have to ask you reschedule.

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Frequently Asked Questions (FAQs)